Terms & Conditions

Our Cups Look Like Cans — They're Not

Please read this section carefully. It matters for your safety, and it's the one thing people get wrong.

• Our drinks come in a can-style cup with a can-style lid because we love how it looks. The lid is a simple closure — decorative packaging only.
• Our drinks are NOT canned coffee. They are not vacuum-sealed, not pasteurized, not retort-processed, and not shelf-stable. Nothing about the cup or lid preserves the drink.
• Treat every cup exactly like a fresh glass of milk-based iced coffee — because that's what it is.
• Do not store our drinks at room temperature, in a car, or in a bag for later. Do not treat them like store-bought canned or bottled coffee.

FRESH, PERISHABLE BEVERAGE — FOR IMMEDIATE USE. Best enjoyed within 2–4 hours of delivery.

Freshness & Food Safety

• Drinks are made fresh before your delivery.
• For immediate use: your drinks are best enjoyed within 2–4 hours of delivery.
• Not drinking yours right away? Refrigerate it immediately at or below 40°F (4°C) and consume it within 24 hours of delivery — discard anything left after that. Even refrigerated, drinks are best within the 2–4 hour window, and refrigerated drinks are consumed at your own risk.
• Never leave drinks unrefrigerated for more than 2 hours (1 hour if it's above 90°F outside).
• Do not freeze. Do not consume if the cup is damaged or leaking, or the drink looks or smells unusual.
• Responsibility for storage and handling passes to you the moment delivery is completed. Inspired Coffee is not responsible for spoilage, quality loss, or illness resulting from improper storage, delayed refrigeration, or consumption beyond the recommended 2–4 hour window.

Allergens

Many of our drinks contain DAIRY (MILK), and all drinks — including espresso-only and matcha-only drinks — are prepared on shared equipment with dairy. If you have any food allergy or intolerance, please review the allergen information below and consult your healthcare provider before ordering.

• MILK (DAIRY) is present in all latte and milk-based drinks. Oat milk contains OAT and may contain GLUTEN — not suitable for celiac disease or severe gluten sensitivity.
• All drinks — including espresso, latte, and matcha — are prepared using the same equipment as dairy milk drinks. No drink can be guaranteed dairy-free due to cross-contact risk.
• Flavored syrups may contain TREE NUTS, SOY, sugar, and natural or artificial flavors. Specific syrup ingredient information is available on request — contact us before ordering.
• Drinks are prepared in a shared kitchen that also handles tree nuts, peanuts, wheat, soy, sesame, and eggs. We cannot guarantee any product is free from allergen cross-contact.
• If you or your guests have a severe food allergy, we'd honestly rather you didn't order than take the risk.
• By placing an order you confirm you have reviewed this section and accept these risks. Inspired Coffee LLC is not liable for allergic reactions or adverse health effects arising from allergens disclosed here or from undisclosed sensitivities.

Caffeine, Sugar & Health

• Many of our drinks contain caffeine. Espresso-based drinks contain approximately 60–130mg per serving; matcha contains approximately 30–70mg per serving. Caffeine is not recommended for children, pregnant or breastfeeding individuals, or anyone sensitive to stimulants.
• Flavored syrups contain sugar. If you're managing diabetes or blood sugar, keep this in mind — unsweetened options are available on request.
• California Proposition 65: consuming espresso-based drinks can expose you to acrylamide, a chemical formed during roasting, known to the State of California to cause cancer. California law currently exempts coffee based on FDA findings; we share this out of caution. More at www.P65Warnings.ca.gov.

Ordering

• Minimum order: 10 drinks. Orders are accepted in the order received and we reserve the right to decline or cap orders on high-demand dates.
• Orders need at least 24 hours' notice and can be placed up to 30 days ahead. Same-day orders may be available — contact us directly to ask.
• Available delivery dates and time windows are shown while you order. If you need a custom delivery time, contact us directly before placing your order.
• Please double-check your order — flavors, milk, quantity, address, and recipient. Errors in details you provide are not grounds for a refund or replacement. If you notice a mistake, contact us immediately via email — changes follow the deadlines in the Cancellations & Refunds section below.

Delivery

• Drink delivery is available in Roseville and nearby communities identified in the order form Step 1. Availability and fees are confirmed at checkout based on your exact address. Delivery outside our standard service area may be available for larger orders (typically 50 or more drinks) — contact us before placing your order to confirm.
• Delivery is available in 2-hour windows selected during Step 3 of the ordering. We do everything we can to arrive within your chosen window — if we're running behind, we'll contact you with an updated delivery timeline. In the event of circumstances outside our reasonable control (extreme weather, road closures, vehicle breakdown, illness), we will contact you to arrange an alternative delivery date. If the alternative date does not work for you, a full refund will be issued.
• Please ensure someone is available to receive the order at the scheduled delivery time. We do not leave unattended deliveries. On arrival, check that your order is correct — and refrigerate anything you're not drinking right away. Any issues with the order must be reported at the time of delivery. We may photograph the delivered order as confirmation of delivery.
• Once delivery is complete, the drinks are in your care. We're not responsible for loss, theft, or quality degradation after delivery.
• If a delivery fails because of an incorrect or inaccessible address, or no one is available to receive the order, the order is considered fulfilled and is non-refundable. No redelivery will be made — our drinks are time-sensitive and a redelivery would compromise quality and freshness.
• In the event Inspired Coffee must cancel a confirmed delivery on our end, a full refund will be issued.
• If we deliver an incorrect order due to our error, we will either replace it on the next available delivery date or issue a full refund — your choice.

Espresso Bar & Event Catering

Our mobile espresso bar is a separate service from drink delivery, with its own service area and booking process.

• The espresso bar travels to Greater Sacramento and the Bay Area (including San Francisco). A travel fee may apply depending on distance, quoted before booking confirmation.
• Events are booked through our contact form and confirmed with a separate written agreement covering date, venue, headcount, pricing, and setup requirements. The online ordering system applies to drink delivery only. Espresso bar bookings cannot be placed online.
• A deposit is required to secure your event date. Changes to headcount or event details must be communicated in advance — see your event agreement for deadlines and fees.
• Event bookings, deposits, and cancellation terms are set out in your event agreement. Anything not covered in your event agreement is governed by these terms.
• The allergen, caffeine, and health sections of these terms apply to all drinks we serve, including at events. Event organizers are responsible for communicating allergen and health information to their guests.

Pricing & Payment

• The price shown at checkout is the price you pay. Prices may change for future orders. Delivery fees vary by address and are confirmed at checkout before payment is taken.
• Bulk discounts are applied automatically based on order quantity.
• Orders are paid in full at checkout — we don't accept payment on delivery. Payment is processed securely by Shopify Payments; we never see or store your card details.
• Applicable sales tax is calculated and displayed at checkout.
• Orders are not confirmed until payment is successfully processed.

Cancellations & Refunds

Our drinks are perishable, made-to-order food items — our refund policy reflects that.

• Cancel or change your order free of charge no later than 24 hours before your scheduled delivery window. Changes requested after this point cannot be accommodated. Contact us in writing by email — cancellations and changes are effective once we confirm them.
• Cancellations within 24 hours of your delivery window are non-refundable.
• We'll refund you in full if: you received the wrong drinks due to our error, your order arrived with damaged cups — reported at the time of delivery, or we failed to deliver on the scheduled date and the failure was due to our error.
• We don't refund: change of mind, errors in details you provided, personal taste preference, spoilage from improper storage or handling, consumption beyond the recommended window, or partially consumed orders.
• For partial order issues due to our error, refunds or replacements will be issued proportionally.
• Where appropriate, we may offer a replacement on the next available delivery date instead of a monetary refund. Refunds are issued to your original payment method. Processing time is typically 5–7 business days depending on your bank or card issuer.
• If Inspired Coffee LLC cancels a confirmed order, you will receive a full refund.

Assumption of Risk

By placing an order, you acknowledge and voluntarily accept that:

• You are purchasing a fresh, perishable beverage containing one or more of the following: dairy, caffeine, oat milk, or flavored syrups and understand the associated health considerations.
• You have reviewed the allergen section and either have no known allergies to our ingredients or accept the risk.
• Perishable food carries a risk of spoilage if not handled properly, and you take full responsibility for storage and timely consumption after delivery.
• Individual sensitivities to caffeine, dairy, and other ingredients vary, and Inspired Coffee LLC is not responsible for adverse reactions arising from individual sensitivities.
• If you are ordering on behalf of others, you confirm that you have shared relevant allergen and health information with all recipients.

Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY CALIFORNIA LAW, INSPIRED COFFEE LLC, ITS OWNER(S), EMPLOYEES, AND CONTRACTORS SHALL NOT BE LIABLE FOR:

• Any indirect, incidental, special, consequential, or punitive damages.
• Any allergic reaction, foodborne illness, adverse health event, or injury from consuming our products, except where caused by our gross negligence or willful misconduct.
• Any amount exceeding the total paid for the specific order giving rise to the claim.
• Loss, damage, or theft of products after delivery is completed, or delivery delays and failures caused by circumstances beyond our reasonable control.

INSPIRED COFFEE LLC MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, BEYOND WHAT IS EXPRESSLY STATED IN THESE TERMS.

Indemnification

You agree to indemnify, defend, and hold harmless Inspired Coffee LLC and its owner(s), representatives, employees, contractors, and successors from any claims, damages, losses, costs, and expenses (including reasonable legal fees) arising from: (a) your breach of these terms; (b) your failure to follow the food safety and storage instructions above; (c) your failure to disclose known food allergies before ordering; or (d) any misrepresentation in connection with your order.

Your Privacy

We collect personal information (name, address, email, and phone number) solely to process and deliver your order, communicate with you about it, and — with your consent — send you updates and promotions. Checkout and payment processing are handled by Shopify. Shopify's collection and use of your payment information is governed by Shopify's own Privacy Policy (privacy.shopify.com), not this policy. We do not store or have access to your full payment details.

Disputes

• These terms are governed by the laws of the State of California.
• Before any formal legal action, both parties agree to try resolving the dispute informally by contacting us in writing via email. We'll respond within 14 calendar days. If the dispute is not resolved within 30 days of written notice, either party may pursue formal legal action.
• Either party may bring an individual claim in small claims court in Placer County, California, if the claim falls within the court's jurisdictional limits. Any other dispute is subject to the exclusive jurisdiction of the state and federal courts in Placer County, California.
• To the extent permitted by law, any claim arising from these terms or your order must be brought within one year of the event giving rise to the claim.

TO THE EXTENT PERMITTED BY LAW, ALL CLAIMS MUST BE BROUGHT IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION.

The Fine Print

• We may update these terms at any time. Changes take effect when posted to our website. Placing a new order after changes are posted constitutes your acceptance of the updated terms.
• If any provision of these terms is found unenforceable, it will be modified to the minimum extent necessary and the rest remains in full force.
• All Inspired Coffee LLC branding, logos, packaging designs, photos, and content are protected by copyright, trademark, and other applicable intellectual property laws and may not be reproduced or used commercially without our prior written permission.
• These terms, together with your order confirmation, and, for espresso bar bookings, your event agreement, constitute the entire agreement between you and Inspired Coffee LLC regarding your purchase and use of our services.